Where We Deliver
We will deliver to most addresses within Australia, and also to most international locations (Conditions apply). We require a street address for delivery – unfortunately we cannot deliver to a P.O. Box. Some remote locations cannot be serviced, however, our carrier may be able to deliver the goods to a depot where you can collect your products.
The locations we can deliver to may change from time-to-time. Please call our Customer Service Centre to find out if we deliver to your location.
How and When We Deliver
All deliveries are made from 8.30 am to 5.00 pm Monday to Friday by PACIFIC WATER TECHNOLOGY’s chosen carrier. For orders placed before 4.00 pm on a weekday, please allow for some lead time and confirmation of dispatch:
- 3-5 working days for delivery to a capital city in any State;
- 7-14 working days for delivery to most large regional towns; and
- 7-14 working days for delivery to other remote locations.
- 14-28 working days for overseas deliveries- economy shipping ( express shipping available)
During peak periods (Easter and Xmas ), the delivery may take up to 14 working days.
Please note that these delivery times are estimates only, and actual delivery times may vary. Large items (such as commercial filters) require extra handling and may take longer to transport. Items may be delivered to you individually and/or separately by different couriers and transport agencies.
For large items, the courier will attempt to contact you to arrange a delivery time using the contact details provided by you. We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control.
You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.
If you are offered insurance but do not accept it, we cannot be held responsible for damaged, lost, or stolen packages.
Some larger items including large filters may be shipped partially disassembled in order to reduce the risk of damage during transit, and also reduce the overall shipping rate.
PACIFIC WATER TECHNOLOGY does ship internationally with a few exceptions. Please note that you, the buyer, are responsible for any GST, VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and can’t give you an estimate of the cost, because it varies widely around the world. Please do your research so you’re ready to get your package cleared through customs, and have an idea of what the additional cost will be.
For larger items weighing above 10kg, please contact us via email or website link as we may be able to find more economical shipping methods. For the time being, we do not ship items to overseas destinations exceeding 30kg.
Acceptance of Delivery
Deliveries must be signed for, and anyone at the delivery address who receives the products shall be presumed by Pacific Water Technology to be authorised to receive the products.
Unfortunately, Pacific Water Technology and its carriers are unable to provide an estimate of the delivery time. If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or the address of a family member who will be present during the delivery hours. In the instance someone is not able to sign for your delivery, Pacific Water Technology’s carrier will leave a card. When delivered by Australia Post you will need to collect your delivery from the closest Post Office. For any other carrier, you will need to contact them directly to make alternative delivery arrangements, which may include a re-delivery fee charged by Pacific Water Technology if re-delivery is required.
Please note that the risk of loss or damaged product passes to the customer upon delivery of the product(s) by the courier.
No Shipping Days
PACIFIC WATER TECHNOLOGY will be closed on the following days in 2023. No orders will ship these days because the postal services don’t show up at our doorstep, but you can still order through the website as usual.
- New Year’s Day – Sunday 1 January
- Australia Day – Friday 27 January
- Good Friday – Friday 7 April
- Easter Saturday – Saturday 8 April
- Easter Monday – Monday 10 April
- Anzac Day – Tuesday 25 April
- Queen’s Birthday – Friday 9 June
- Labour Day – Friday 6 October
- Christmas Day – Monday 25 December
- Boxing Day – Tuesday 26 December